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Capgemini Iasi - CUSTOMER SERVICE ADVISOR (EN)

postat 3 mai 2012, 14:26 de Varilogic Admin   [ actualizat la 3 mai 2012, 14:29 ]

CUSTOMER SERVICE ADVISOR

English

 

POSITION PURPOSE AND SCOPE OF WORK:

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
  • Proactive flagging incidents where no knowledge solution was found;
  • Meeting or exceeding the level of Service when responding to all incoming incidents;
  • Accurate and timely hand off to other resolving teams.

Personal Qualities:

  • Excellent English language skills both verbal and written.
  • Professional telephone manner.
  • Basic experience in Windows NT/2000/XP, MS Office, MS based applications.
  • Basic technical support experience an advantage but not necessary.
  • Nice to have basic knowledge of MAC OS X, SAP and Windows 7.
  • Flexible, well-motivated team player, ability to work under pressure.

Educational Requirements:

University level preferred.