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Capgemini Iasi - SENIOR ANALYST

postat 3 mai 2012, 14:25 de Varilogic Admin   [ actualizat la 3 mai 2012, 14:29 ]

SENIOR ANALYST

Italian and English

 

POSITION PURPOSE AND SCOPE OF WORK:

·         Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported,

·         Apply business and technical knowledge to meet resolution targets,

·         Prepare training materials, scripts and organize training process for new agents

  • Providing support and training for first line analysts
  • Acting as first point of escalation for the service desk in respect of technical support
  • MS Office Standard Suite Advanced Troubleshooting
  • Active Directory Management – Computer, User, Groups, ACL
  • Network connectivity troubleshooting
  • VPN Connectivity Troubleshooting
  • Remote Access User Management and Troubleshooting
  • Messaging User Management and Troubleshooting, Exchange Server 2003
  • Laptop/Desktop Performance issues  
  • Windows XP Advanced Troubleshooting
  • Elementary management of Windows security polices – gpedit, gpol

 

REQUIREMENTS:

Technical skills (core):

 

Operating Systems

·         Windows 2000/XP

·         MS-DOS

·         Windows Server 2003

·         Exchange Server 2003

 

Advanced knowledge of:

  • Active Directory Services
  • Messaging Services
  • Remote Access Services
  • Encryption - PKI
  • Large File Transfer  
  • FTP
  • Printer Queues, Print Servers
  • WiFi Management
  • Basic Networking

 

Personal Qualities:

  • Excellent knowledge of Italian;
  • Very good knowledge of English;
  • Excellent verbal and written communication skills;
  • Flexible, well-motivated team player, ability to work under pressure.

 

Work pattern:  we will confirm the working hours before the hiring process.